Tuesday, December 30, 2014

Communication and education as a team sport

It occurred to me today that a conversation I had with my boss of the time nearly 10 years ago encapsulates the problems I have today trying to promote the UX profession.

I was asked to work in a way that suited the Project Manager’s defined methodologies and my answer “I don’t work that way” was construed as “I won’t work that way”. The boss hit the roof and reminded me who was boss.

Of course I realised straight away that he had misconstrued my statement, meaning and level of deference to the management hierarchy - I should have promptly explained the WAY I work best, then proposed a path that would suit us both.

We both needed to find a path, to understand each other's problems, capabilities and worked as a team to solve the issue; in effect we needed to educate each other.